The Telecompute Corporation is celebrating its eleventh year as a telecommunications service bureau. In addition to regular advertising in the key reference materials to our industry, InfoText Magazine, Audiotex News, and Outside The Envelope, you will find our company mentioned in books, directories, and the materials of industry trade groups such as the Interactive Services Association (ISA) and the Teleservices Industry Association (TSIA). Whatever caused you to give us a look, you are in good company and we are pleased to have this opportunity to introduce you to the services we provide.

An inquiry from a customer or prospect can come in many forms. A telephone call, a fax, or an e- mail are the most common. If you are unable to communicate directly with a sales representative via telephone on your first attempt, or you prefer to place a written or voice mail request at a time outside of normal working hours, be sure to include a call back number or other communication address and a time you would like to be contacted. We recognize that the information contained in our web site is general in nature. Please spend as much time as you need to review the general information provided in each section, but please don't hesitate to contact a representative for as much specific information as you require to evaluate your information application. We guarantee that a representative will call you back before the next business day is over. If your inquiry doesn't lend itself well to being put into words, ( e.g. a flow chart or IVR problem) send us a picture at 1-800- 533-2FAX!

The main reason for a personal response to your inquiry is to make sure that we provide you with complete and correct information. We have included quite a bit of material for your review within this web site. However, except for the Frequently Asked Questions (FAQ) section, that information often comes without explanation. When a sales or customer service representative responds, they will often ask for a fax number or other means to deliver supplementary material. This request for additional information will be made for the sole purpose of developing an understanding of your inquiry, and developing a thorough and correct answer. None of the information requested in the response phase carries any commitment or financial obligation.

The application process serves two important functions. First it establishes the legal name of your enterprise, the official address, and the individual who will be responsible for making decisions if we engage in a business undertaking together. This enables us to draft an agreement that describes all of the costs and obligations associated with the type of service you have been inquiring about. The application does not convey any obligation on your part, but merely serves to establish your correct identity. The additional information included with the application helps to establish general information about your company. A routine credit check is a common event. However, even if you have had a previous credit problem or unsettled credit history, that does not necessarily disqualify you or your enterprise from establishing an account. The application is merely the beginning of the process of establishing service, not the end. With the completed application and a thorough discussion of your requirements, a sales representative will be able to send you a draft agreement that describes exactly what the service will cost -. before you make any obligation whatsoever!

The application approval process normally takes ten working days from the time all information has been received. In the case of Interactive Voice Response (IVR) or automated voice processing, that means ten working days from the time we agreed on the design specification, or the work to be performed. If you are applying for 900 service, you can expect approximately ten days to elapse from the time the carrier has received the pre-sale application until it has been approved for a billing and collection agreement.

Weekly reports including the call detail for a customer information application are standard. The customer may specify whatever sorting requirements they desire, at no extra charge. An 800 application might require sorting by date and time to judge the effectiveness of TV advertising. A 900 information provider might want calls sorted according to calling telephone number to examine such characteristics as repeat sales or total revenue per customer. In addition to weekly reports, every customer receives a monthly statement, reconciliation of all fees and charges, and in the case of 900 services, they also receive documentation regarding all calls and charges from the carrier.

Customers often ask for special reports or services. These requests are processed as quickly and as economically as possible. Matching caller names to telephone numbers is a service that gets rapid turnaround, in electronic format if desired. We retain copies of all information, digital and analog alike, and can provide duplicate reports to replace lost information. If a lost report is documented promptly, it can often be replaced at no charge. Most special reports do carry a nominal charge, and all such charges are related to the customer before being assessed.